Pricing
Carey’s Furniture does not engage in price discrimination. We believe we should offer the same low price to everyone regardless of their negotiation skills; therefore the advertised price is our final price. Furthermore we also abstain from price fixing, gouging & skimming.
Price Guarantee Items purchased with a verified lower price within 30 days of invoice are eligible for a 100% refund of the difference, availability restrictions may apply. Verification may include; dated advertisements, pictures, texts & links from a full-service furniture retailer. This includes Carey’s Furniture & all furniture retailers that service your area.
Price Match Exact items with a verified lower price by a full-service furniture retailer are eligible for price match, availability restrictions may apply. Verification may include; dated advertisements, pictures, texts & links. This includes all furniture retailers that service your area.
All product pricing, descriptions, images and specifications in-store or on our website are subject to change at any time without notice. Although we make every effort to ensure the information is accurate and up-to-date, an occasional discrepancy may occur. We reserve the right to revoke any stated offer and correct any error, inaccuracy, or omission. We maintain the right to refund or cancel orders placed at the incorrect price.
Sales Tax Orders delivered or shipped out of state (Iowa) WILL NOT be charged sales tax. In state orders will be charged 7% sales tax.
Delivery
Three delivery packages to choose from starting at $19.99. Delivery packages include; 50 miles of travel ($2 each additional mile), pre-inspection & assembly. For package details see Delivery/Service.
Dispatching begins after merchandise obtainment is competed & payment obligations have been satisfied. Priority Dispatching is a negotiated delivery time & Standard Dispatching is non-negotiated that will be completed within 14 business days. Customers will receive a delivery notice at least one day prior to delivery. If a delivery is declined by the customer, the delivery will return to the queue for a second courtesy standard dispatch (this adds an additional 14 business days).
Carey’s Furniture does not require anyone to be home during the delivery; however pertinent detailed instructions must be provided in advance. If no one is home when the delivery truck arrives during the confirmed 1 hour time window without pre-arrangements, the delivery is forfeit & the transfer method will default to Customer Pick‑Up.
If the delivery truck is estimated to be more than 30 minutes off-schedule the main contact will be notified as early as possible.
Carey’s Furniture is not responsible to remove obstacles including, but not limited to; personal items, handrails, doors, existing furniture or snow that may hinder the delivery crew.
Disposal must be arranged & paid in advance, $12 each item or seat.
Dispatching put on hold must be released within 1 year. Items not delivered within 1 year from invoice will be forfeited.
Although we take utmost care, Carey's Furniture is not liable for any damages to your property that may occur during delivery, unless caused by gross negligence on our part. By placing an order for delivery, you agree to these terms.
Delivery pertains to the initial transfer method only, for items that may need transport for repairs or returns see In-Home Service Packages.
Customer Pick Up
Two convenient on-site drive-up locations open 7 days a week (Sundays May thru September Closed).
To be prepared, we recommend you have an adequate sized transport vehicle or trailer clear of debris, shipping materials including blankets & tie downs. Customers must have sufficient help to load and secure potentially heavy items. Buyer assumes all risks associated with merchandise picked-up.
For existing orders please let us know 24 hours in advance the approximate date & time you’re planning your pick-up.
Items not Picked-Up within 1 year from invoice will be forfeited.
Special Purchase Order
Minimum 20% deposit is required or 100% for custom special-order items unless financing has been secured.
Availability & ETS (Estimated Time to Ship) of merchandise is estimated according to information from the manufacturer. Carey’s Furniture is not responsible for delays occasioned by the manufacturer, vendor or shipper.
For order updates text Status? to: 712-225-4501 (only from primary contact’s phone). Items that have been status checked via text with a deferred ETS 60 days or more may be eligible for cancelation, exempt from the Cancel/Return policy providing the order can be rescinded with the vendor.
Following obtainment, Special Order & Custom Special Order items will be invoiced immediately.
Cancel/Return
All eligible items & services are subject to a 10% cancel/return fee (of purchase price) after 2 business hours of purchase.
Custom special-order items may not be canceled after 48 hours of purchase.
Cancel/Returns may be processed within 48 hours of customer taking possession, not to exceed 60 days from invoice date. Clearance, stained, soiled, exposed to smoke & misused items are not eligible. Mattresses without a Comfort Guarantee and foundations may not be returned after plastic has been removed.
Refunds are subject to a 4% fee (of purchase price) after 2 business hours of purchase and may take up to 48 hours to process.
If you need a Carey’s truck to pick-up your items for return, applicable service rates apply.
Damages & Defects
All items are subject to manufacturer warranty. Carey's Furniture is a full-service furniture & flooring retailer with factory trained technicians that will work with manufacturers & subcontractors on behalf of customers if manufacturing, shipping or installation issues arise.
Carey’s Furniture will replace or repair items found to be damaged or defective throughout the entire manufacturer’s warranty period (service rates may apply). The warranty period typically begins when the consumer takes possession not to exceed 60 days from invoice. Damaged or defective items are not exempt from the Cancel/Return policy. Consumer must report concealed damage within 5 Days of taking possession not to exceed 60 days from invoice.
Certain actions, such as misuse, may render a warranty or services invalid. Clearance items considered Flawed or Discontinued may not be eligible for manufacturer’s warranty and Carey’s Service Agreements.
Billing
Carey’s Furniture utilizes the sales order to invoice process. A purchase begins when an estimate or quote is accepted & converted into a sales order. This document outlines the agreed upon items, quantities, pricing and payment terms. Each item will then be invoiced immediately following obtainment.
Past due invoices will be assessed 1.5% of the outstanding balance or minimum $2 service (finance) charge following the last day of each month. Additionally, if no payment is made within the previous month, a $15.00 penalty will also be assessed.
Invoices past due 30 days (without payment arrangements secured) are considered a breach of contract subject to payment forfeiture. Debtor is liable for all collection fees & court costs.
Returned checks are subject to a $20.00 service charge in addition to applicable bank charges.
Privacy
Carey’s Furniture is the sole owner of information collected. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you in the future to inform you about service bulletins, specials, new products, services, or changes to this privacy policy.
We take precautions to protect your information. When you submit sensitive information, your information is protected both online and offline. Sensitive information (such as credit card data), is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page.
Our website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of any other site that collects personally identifiable information.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.