FAQ
Can I place my order over the phone?
No problem! We can answer questions, make recommendations, check stock & place orders all over the phone.
How do I track the status of my order?
For order updates text Status? to:
Does my sales associate get commission on my order?
No! All employees are encouraged to help & ensure customer satisfaction regardless of a purchase.
Do you have delivery?
Absolutely! We have three delivery packages to choose from starting $19.99. All the packages include 50 miles of travel ($2 each additional mile), pre-inspection & assembly. For details see Delivery/Service.
Do you haul away our old mattress & furniture?
Yes, we can! Disposal is just $10 per item or seat.
Do you offer financing?
Yes! Wells Fargo & Synchrony are our traditional lender partners that offer interest-free terms with no money down. We also have In-Store financing which doesn't require credit.
Do you sell bed frames?
Yes! We stock twin, full, queen, king & cal-king sizes.
Can I buy just a mattress only?
Absolutely! Many of our customers don't need a foundation because they want to place their new mattress on a platform or power base.
Can I choose the fabric for my new furniture?
Yes, you can! We have thousands of items that are value produced that may have just a few options, but some of our vendors including La-Z-Boy & Best allow as to custom order that unique item just the way you want it. Custom order items often have hundreds of options including the cover, color, finish, etc.
Do you have recliners?
Absolutely! We have our entire lower level dedicated to the display of Ashley, Best, Ultra Comfort & La-Z-Boy recliners from big & tall to small. We stock manual, power, power plus with power headrest, heat/message & power lift recliners!
Do you ever get different items on the showroom?
Yes, we do! Our showroom spans 3 downtown buildings on four different floors, but that's not enough space to display all of our merchandise, so we are constantly updating our displays with what we think our customers will like.
Do you have a clearance center?
We do! We have a dedicated part of the showroom that includes unique, close-out, damaged & pre-owned items with dramatically reduced prices.
Do you sell display items off the showroom?
Most often our merchandise is special order or taken from our local warehouse stock. When a display is no longer needed the price is reduced & moved to our Clearance Center.
Who do I call for warranty or service questions?
Call us at the showroom. We are a full-service furniture & flooring retailer with factory-trained technicians that will work with manufacturers on behalf of customers.
Carey's In-Store Credit Charge FAQS
Do I need good credit?
No! Your credit limit is determined by previous payment history with us & information you provide on the application.
How much $ can I charge?
We have no limit! You can purchase up to 5x your deposit Eg. If you have $200 cash for a deposit you can charge $1000.
How much $ will my monthly payment be?
Only $50! All in-store charge accounts have a minimum $50 payment due by the last day each month, until paid in full. There is no penalty for early pay off thus larger payments are in your benefit.
When is my payment due?
The last day of each month. You get an entire month to make your payment.
How can I make my monthly payments?
Over the phone with a credit/debit card, check by mail, in person at the showroom or payment link by text message.
What is credit limit?
Credit limit is the maximum $ amount you can charge before your items are retained. If the total amount charged exceeds your credit limit, we will hold your items until the balance is paid down to your credit limit. Eg. If you charge $1200 & your credit limit is $1000 you would need to pay down $200 before your items are released.
What is the interest rate?
1.5% or minimum $2 is assessed on the unpaid balance following the last day of every month until paid in full.